![]() Mohan said she's especially unsettled by the fact she doesn't know if the key theft has left her building at risk. "We see each other as neighbours, there's a certain level of trust. "We have a small community in our buildings," said Eva Mohan, who lives in a downtown Ottawa condo. Others are worried the consequences of identity theft may not be felt until some time down the road. Some condo residents, she said, found out later their cheques had been stolen and cashed. Knowing that people were entering our building without our authority and not telling us is gross negligence, as far as we're concerned. There's no way of knowing, when you go into the mailbox, that people had been in there," Hutt said. "Some were broken into four, five, even seven times. They would enter the buildings in the early morning, open secure mailboxes and walk away with documents and parcels. That review showed dozens of thefts at multiple buildings by what appears to be the same two men, she said. Hutt said the thefts went unnoticed until a resident found a mailbox left open and unlocked, which prompted a review of security camera footage. ![]() Because that's not supposed to happen," she said. " you go to your mailbox and you don't see something in it, you're not quite thinking that somebody may have stolen your mail. Hutt said she's furious that Canada Post isn't being transparent about how many buildings the compromised master key unlocks. "We have thousands of residents that have been left vulnerable," said Janine Hutt, one of the group's members. It's meant to allow postal workers unfettered entry to multiple buildings in a neighbourhood. The key opens the secure entrance of many downtown buildings, given the holder access to all of the mailboxes and package lockers. The Condo Directors Group says one of Canada Post's "master keys" is now in the hands of a pair of brazen thieves who've been caught on camera dozens of times dating back to January. FOX 11 reached out to detectives at the station but was not able to get through.A group of Ottawa condominium directors is blaming Canada Post for having antiquated mail delivery policies after a key that unlocks several downtown residential buildings was stolen. Many of the victims say they’ve filed reports with the USPS and LASD West Hollywood. The United States Postal Service has not yet commented, and a representative told FOX 11 that the United States Postal Inspection Service is reviewing our request for information. "There’s no way to get into the mailboxes unless you have a hammer and a wedge," he said. Longtime West Hollywood resident Randal Newman is sure that the thief or thieves somehow has a master key. Neighbors on Next Door say Tuesday’s rash of thefts are just the tip of the iceberg and speculate that the only way so many buildings could be hit in such a short period of time would be if someone had access to all of the mailboxes. Its contents, which likely included cash, were missing. The resident’s neighbor found an envelope that once contained a birthday card. ![]() It appeared as if the thief stopped to sift through the stolen mail and ditched what he didn’t want. "A bunch of concerned neighbors were walking up and down the street from different parts of the neighborhood, giving back all the mail from all the other neighbors," she said. They quickly realized that they weren’t alone. She happened to pick up her mail Monday evening, but all of her neighbors who weren't awake before the mail theft ended up opening to empty mailboxes. ![]() And, get breaking news alerts in the FOX 11 News app. Get your top stories delivered daily! Sign up for FOX 11’s Fast 5 newsletter. ![]()
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